Privacy Policy

Hayaty is completely devoted to safeguarding and respecting your personal information. This policy, together with our Terms and Conditions explains how we will process any personal data we acquire from you or that you supply to us.

You accept that your personal information may be used in accordance with this Privacy Policy if you use our Services. Please read this Privacy Statement and our Terms and Conditions carefully and contact us if you have any questions or concerns.

  • Collection and Use of Personal Information:

    Personal data is any information that can be used to reasonably identify or contact you. We may collect and keep personal information about you when you use our Services in order to offer our Services to you and improve the Services we provide to all of our users. Here are some examples of the kind of personal data we gather and how we use it.

  • Information You Provide Directly:

    • Registration and Account Information:

      We may collect certain personal information from you when you create an account or fill out a form on the website, such as your first and last names, email address, and phone number. If you disclose personal information about others, such as your fiancé, you signify that you have their permission to share it with us and that we can use it in line with our Privacy Policy.

    • Special Forms on the Site:

      We may gather personal information such as your first name, last name, email address, phone number, wedding date, number of guests you intend to invite to your wedding, and wedding preferences when you submit the Get Offers Form and Order a Deal Form, for example. If you disclose personal information about others, such as your fiancé, you signify that you have their permission to share it with us and that we can use it in line with our Privacy Policy.

    • Customer Services:

      We may collect personal information when you contact us through any of our customer service channels, including email, online, and telephone, in order to track and respond to your request as well as analyze and improve our Services.

    • Vendors Registration:

      We may gather personal information such as your first name, last name, email address, phone number, company name, business activity, and business address when a Vendor submits a form to be listed in our online directories or upgrades their standard/free listing to Premium. Vendors should not include any credit card information or other sensitive data for security reasons.

    • Real Weddings:

      When you email us your wedding photos and authorize us to broadcast your wedding on our website and/or social media outlets, we only publish and share Real Weddings. We will respect and follow your personal wishes if you ask us to remove the wedding from the public record. We accept no responsibility if third parties screen shot, download, or copy your wedding photos and use them for their own reasons.

    • Third Party Services (e.g. Social Media):

      If you create an account on a third-party site, such as Facebook, Instagram, or Twitter, we may collect your first name, last name, email address, phone number, and other information (e.g., gender, age, language, country...), depending on your privacy settings on the third-party site and what such sites allow.

    • Online surveys:

      We may run surveys from time to time to gather information about user preferences and/or your wedding. These are optional, and if you choose to reply, your responses will be handled in line with this Privacy Policy and any other rules or agreements that may apply. Third-party companies may perform and process these surveys.

    • Contests:

      We may run contests that ask for contact and demographic information such your name and email address. Third parties may be given access to the information we collect through a contest if it is necessary for prize fulfilment or other parts of the contest or similar program. Additionally, if we run a co-branded contest or survey with a partner, information you supply as part of that contest or survey may be shared with that partner, after which it will be subject to that partner's privacy policy, unless the survey or contest terms state otherwise.

  • Information Collected During Use of Services

    When you visit our Services, they automatically collect information such as browser characteristics, operating system, settings, ISP, domain name, IP address, kind of computer or mobile device, mobile carrier, connection information, and unique device identifier, as is the case with many websites.

    We may collect information about how you use our Services, such as the types of material you see or interact with, the features you use, the actions you perform, the individuals or accounts with whom you interact, and the time, frequency, and length of your activities. For example, we may keep track of when you use and last used our Services, as well as what pages and other material you view on them. This information is used for a variety of purposes, including tailoring the Services to your preferences and improving your experience, operating and administering the Services, conducting research and analytics, assessing your interest in the Services, delivering advertisements that may be of interest to you, and keeping the Services secure. To collect this information, we may use a variety of tracking methods.

  • How We Use Your Personal Information

    • Personal information gathered through the website will only be used in connection with Hayaty's services.
    • Only the ways described in this Privacy Policy will we use and disclose your personal information with third parties.
    • Administer Our Site and Services:

      We utilise your personal information to carry out and complete the process you have requested through our Services.

    • Provide Customer Support:

      We may use or request personal information from you when you contact customer service in order to respond to your queries, resolve disputes, or investigate complaints.

    • Send Communications:

      Your personal information may be used to send you notifications and e-newsletters. This may include informing you about updates to our Services, information about your account, or information relating to the Services you requested by email, telephone, push notifications, WhatsApp messages, or text-based messaging.

    • Publish Testimonials:

      Personal information may be used to post testimonials on our website and/or social media platforms (e.g. Instagram, Facebook).

    • Conferences, Exhibitions and Events:

      Your personal information may be used to contact you about our events or events hosted by third parties, such as conferences and exhibits. Where legally authorized, we may contact you about upcoming events and associated services, as well as share information about your attendance with third parties.

    • Conduct Analytics, Research and Development:

      Personal information may also be used for internal purposes such as data analysis and research in order to improve our Services and customer communications, as well as develop new goods and solutions.

    • Send Ads and Other Sponsored Content:

      We may use personal information we collect from you and your interactions with our Services to send you marketing and promotional communications, deliver targeted and relevant advertising and marketing to you, assess the effectiveness of our marketing and promotional campaigns, better understand you and your preferences, and position and promote our Services. You can unsubscribe from such mailings by clicking the "unsubscribe" link in the footer of the email or contacting us directly using the Contact Us form.

  • Disclosure of Your Information

    We will share your personal information with Vendors to supply you with the desired wedding packages and proposals, as well as other services, either through us or directly by the Vendors, who may contact you with personalized offers and messages.

    If you win a contest in which you participate, we may share your personal information with third parties.

  • Retention Period

    We keep your personal information on file for as long as you have an account with us and have unsubscribed from email alerts. Your personal information may stay on our archived database and records after you have terminated your subscription.

  • How We Protect Personal Information

    We recognize the value you place on your privacy, which is why we maintain necessary physical, technical, and administrative precautions to ensure the security and confidentiality of the personal data you disclose to us. Please keep in mind, however, that the security of your personal information as it travels over the Internet or as it resides in any storage system cannot be guaranteed with present technology. You'll create a User ID and password when you sign up for an account. You are responsible for keeping your password safe and secure. You are responsible for any activity on your account that occurs as a result of you sharing or failing to protect your password.

  • Security

    Hayaty ensures its users that all technological safeguards have been put in place to ensure the security of personal data and prevent loss, alteration, or unauthorized processing.

  • Payment Detail

    • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

    • Method of Payment: We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

    • Payments to be made in full while registering for the paid subscription form and at the time of products purchased from e-shop portal. The delivery date of the items purchased can only be fixed once the full payment has been made.

  • Delivery & Shipping Policy

    Hayaty will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

    Refund/Return Policy: Refunds will be done only through the Original Mode of Payment.

    • Refunds of e-shop products are permitted only if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by Hayaty. Such a damage or defect should be notified immediately to the delivery staff and the concerned sales staff at the time of delivery. In any other case there shall be no refunds.

    • Exchanges are permitted within 3 working days of invoice date for items that are delivered, taken or collected by the customer

    • No exchange permitted for specially ordered or custom made items

    Cancellation & Replacement Policy:

    • Cancellation of subscription plans will be expected, if its cancelled within 15 days of purchase

    • Hayaty will hold a fee of 25% upon cancellation and 75% will be refunded

  • How to Contact Us

    If you have any question, concerns or comment regarding our Privacy Policy and you can email us (Email:[email protected]).